Job Overview
The Commercial Account Specialist serves as the primary contact for all day to day customer interactions. It is this candidate that serves as the front line when creating, maintaining and building relationships with both our internal and external customers.
- Responsible for maintaining a high level of professionalism with customers while working to establish a positive rapport with every customer/stake holder.
- The specialist is responsible for responding to customer inquiries by email, phone, and fax, as well as processing customer purchase orders, and resolving documentation or claim requests.
- Responsibilities will also include customer setup, on-boarding, and maintenance.
- Produce and distribute reports to internal and external stakeholders as required.
- Responsible for understanding and following corporate policy and procedures.
- Perform other duties as assigned
- 1-3 years of work experience is preferred
- General computer proficiency and advanced knowledge with Microsoft Office applications.
- Excellent record keeping and organizational skills.
- Must work well with others in a team based environment
- Excellent and professional verbal and written communication skills.
- Excellent attention for detail.
- Ability to meet accelerated timelines and manages priorities as necessary.
- Must be able to type at least 50 words per minute
- Associates Degree and up
OFFICE POSITION – While performing the duties of this job the employee is required to:
- Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to sit at a computer terminal for an extended period of time Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Source: Job Diva – Job Listing